TRAVERA

Travera help

Hotel operations for the whole team: work orders, housekeeping, pass-along notes, Vera the AI assistant and more.

Email support
support@greyridgehq.com · we answer within one business day

Common questions

How do I get a Travera account?
Travera accounts are set up by your hotel or management company. Ask your manager for an invite; you’ll get an email or text with a link to sign up.
I forgot my password.
On the sign-in screen tap “Forgot password”, enter your work email and follow the link we send you.
I’m not getting notifications.
In the Travera app open More → Notifications and turn them on, then allow notifications for Travera in your phone’s Settings. If your hotel uses working hours, some notifications only come while you’re on duty.
Which phones are supported?
iPhone, iPad and Android phones. Keep the Travera app updated from the App Store or Google Play.
How do I delete my account?
In the app: More → Delete my account. On the web: My Settings → Delete my account. Details are on the account deletion page. Open it.

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